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Complaining about the VASP forums

Posted: Sun Nov 16, 2014 3:50 pm
by szvasp
Dear VASP supporter,

By have a short look at the VASP forums it easy to see bunch of unanswered questions. Also, not only answering to the question are really slow but also most of the suggested solutions by admin or supporters are not that helpful and informative, so, the problem indicated in the question can not be solved.
As you know VASP is the most expensive DFT package, also, a limited number of users are able to use a licence and even register in the forum, however, the forums of the other cheaper or even free DFT package are really really better, for example please have a look at Wien2k mailing list (http://www.mail-archive.com/wien@zeus.t ... ien.ac.at/) to see how fast and patiently the wien2k supporters answer to the questions beside of a nice user guide it has.

Best regards,

szvasp

Re: Complaining about the VASP forums

Posted: Thu Sep 12, 2024 7:11 am
by support_vasp

Hi,

We're sorry that we didn’t answer your question. This does not live up to the quality of support that we aim to provide. The team has since expanded. If we can still help with your problem, please ask again in a new post, linking to this one, and we will answer as quickly as possible.

Best wishes,

VASP